WRA Policies

Rafter Responsibilities

When choosing a Whitewater Rafting Adventure for you and/or your group, we ask you to be realistic about everyone’s abilities and be sure to ask questions of our staff prior to booking. Anyone in your group that has any medical condition, physical limitations, or is seriously overweight should consult a physician before attempting one of our trips. For safety reasons, we reserve the right to refuse service to anyone that we perceive to be under the influence of drugs or alcohol or deem unfit for a raft trip. We also reserve the right to alter your scheduled trip without notice or allowance for refund.

Due to the inherent risks involved in rafting, all participants are required to sign an assumption of risk/release of liability waiver. Although we are fully licensed and insured, you participate in river rafting AT YOUR OWN RISK.

Reservation Policy

If your reservation is made more than 3 weeks prior to your trip departure date, a $10 per person deposit is required at the time of booking, with the remaining balance due 3 weeks prior to the departure of the trip. Any trips booked within 3 weeks of the trip departure require a full deposit at the time of booking.

Cancellation Policy

Cancellations made more than 21 days prior to the departure of the trip will receive a full refund. Reservations canceled between 7 to 20 days of the trip departure will receive a refund, less a $10 per person processing fee. Reservations canceled within 7 days of the trip departure will receive no refund – this applies to no-shows and late arrivals as well. It is your responsibility to be at your trip’s designated office at the scheduled check-in time. There are no exceptions to this policy so please remember to account for weather conditions, traffic, construction, etc.

Trip Change Policy

Any changes made to a trip departure time, date, or river section may be subject to a trip change fee and will be made on a case-by-case basis and subject to availability. We reserve the right to alter your scheduled trip without notice or allowance for refund.